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Terms & Conditions

Direct Dial Service:

By using this service you consent to the Terms and Conditions as follows:

Callers must ensure they have the bill payer's permission before using the service. Calls are billed by your telephone line provider at their appropriate 0871, 0844, and relevant 09 rates. Prices quoted are based on BT landline rates and are billed per second. Prices and availability may vary from other networks and it is the user’ responsibility to confirm those rates before use. BT will charge a call setup fee, please contact BT for more details

Calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if your calls are engaged or unanswered. When you call from a mobile, remember to only press the call or send button after dialling the access number but not again after dialling the destination number.

Prices of calls to mobile phones, premium rate numbers and pagers are not included unless otherwise stated. The provider reserves the right to terminate fraudulent calls and change the prices or the availability of certain destinations without any prior notice. The service is subject to availability. Service provider: Story Telecom Ltd, 960 High Road, London, N12 9RY, helpline 02084979210.

Text & Talk Service

By using this service you consent to the Terms and Conditions as follows:

You must have a UK mobile and have the bill payer’s permission. This is a reverse-billed text service, cost of text to 80876 or 84459 or 80077 or 67400 will be charged at £1.50, £3.00 or £5.00 or £10.00 plus your standard network text charge. A confirmation text informing you that your mobile has been charged with the relevant amount will be sent shortly thereafter. Monthly limit of top ups apply. Credit will expire 90 days after the last topup was made. Cost of calls to the 0208 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 1 pence per minute. Calls are charged per minute. Prices are subject to change without any prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list.

When you are connected to the access number, calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if your calls are engaged or unanswered.

We will automatically top you up with £5.00 credit if you are a user of the 80876 or 84459 and 80077 code or with £10.00 credit if you are a user of the 67400 code before your calling credit is about to run out. We will then charge your mobile with £5.00 or £10.00. To unsubscribe simply text STOP to 80077 or 67400 at any time. If you choose to unsubscribe, calls will disconnect once the credit is finished and a new text request with keyword to 80876 or 84459, 80077 or 67400 will have to be made for a further top up. A connection charge between 2 pence and 30 pence is charged on each call depending on the call duration and destination called. Service provider: Story Telecom Ltd, 960 High Road, London, N12 9RY, helpline 02084979210.

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